Signing in, joining a team and confirming your email

You sign in to the console at my.comrc.app, with the email you used when you created your store, or with the email your store's owner invited.

Signing in

1. 1Enter your email and press Continue.
2. 2Enter your password. Use Show password to check what you typed.
3. 3If you have two-step sign-in on, enter the 6-digit code from your authenticator app, or one of your recovery codes. Each recovery code works once.
4. 4If your email belongs to more than one store, you are asked to choose which store to sign in to.

Keep me signed in for 30 days is ticked by default. If you untick it, for example on a shared computer, your sign-in lasts 12 hours and ends when you close the browser. To sign out, use your account menu in the top bar.

Continue with Google or Apple

Where the sign-in page shows Continue with Google or Continue with Apple, you can use that account instead of a password. If the account matches a Comrc login you already have, you are asked once for that login's password to link them, and we email you to confirm. After that, Google or Apple signs you straight in, and your password still works. If your Comrc login has no password, sign in the way you usually do, then add Google or Apple under Settings → Security, in Sign-in methods. See Keeping your account secure.

Forgotten your password

1. 1On the sign-in page, choose Forgot password?, enter your email and press Send reset link.
2. 2Check your inbox. If the email belongs to a Comrc account, a link is on its way. We say it that way on purpose, so nobody can use the page to find out who has an account.
3. 3Open the link and choose a new password of at least 8 characters, then press Save new password.
4. 4Press Sign in and use your new password.

The link works for one hour. If it has expired or looks incomplete, choose Request a new link. You can ask for a new email once a minute.

Joining a store you've been invited to

When the owner invites you, you get an email with a link. It opens a page called Join, followed by the store's name, where you set a password of at least 8 characters, type it again and press Set password & join. The link works once and expires after 14 days. If it says the invitation wasn't found, ask whoever invited you to resend it. See Adding your team.

Confirm your email so you can open your store

When you create a store with an email and password, we email you a link to confirm your address. You can set everything up straight away, but your store can't be opened to orders until an owner of the store has confirmed their email. If you signed up with Google or Apple, your email is already confirmed.

• Until it's confirmed, a banner at the top of the console says Confirm your email to open your store.
• Didn't get the email? Press Resend link on the banner. Check your spam folder too.
• If the link says it's invalid or has expired, sign in and send a new one from the banner.
• Once it's confirmed you can open your store from the Setup guide or from Settings → General.

If your store asks for two-step sign-in

If the owner has made two-step sign-in compulsory and you haven't set it up yet, you are taken to a Set up two-step sign-in page the next time you sign in. Add the account to your authenticator app with the setup key, enter the 6-digit code, save your recovery codes, and press Continue to your store. The steps are in Keeping your account secure.