Close your store and delete your account
How the store owner closes their store for good, what is erased, what is kept and why, and what happens to your subscription.
In the console: Settings → Account
If you want to stop using Comrc for good, the store's owner can close the store and delete the account from the console. It's under Settings, then Account. Only the owner can do it, and only from their own sign-in. Everyone else on the team sees a note saying who can.
Note Closing a store can't be undone. If you might come back, consider closing your store to orders instead (see Opening your store and telling people), or cancelling your subscription (see Billing and plans).
Before you start
Download anything you want to keep, such as your orders, customers and products. You won't be able to once the store is closed.
What happens when you close
- Your store goes offline straight away. Shoppers can't see it or place orders.
- Your subscription ends now and you won't be charged again. The rest of the period you have already paid for isn't refunded.
- Your login, and your teammates' logins, are deleted, and every device is signed out.
- Card payments are disconnected from your store. Your own Stripe account isn't deleted, so close it with Stripe if you no longer need it.
- Your shoppers' personal details, such as names, emails, phone numbers and addresses, are erased.
- Everything else, such as products, photos, pages and settings, is deleted within 30 days.
- We email you to confirm.
What we keep, and why
The law requires businesses to keep tax and accounting records. So your order, refund and invoice records are kept, without your shoppers' personal details, for 7 years from the day you close, which covers the UK's six-year rule. After that they are deleted. Your own business details (your legal name and address) stay with those records, because Comrc's subscription invoices to you name them.
How to close your store
- Sign in as the store's owner and open Settings, then Account.
- Read what will happen, then press Close store and delete account.
- Type your store's address exactly as shown, so we know you're closing the right store.
- Confirm it's you with your password. If you sign in with Google or Apple and have no password, first set one with Forgot password on the sign-in page. If you use two-step sign-in, enter the code from your authenticator app too.
- Press Close store and delete account again to finish. Press Keep my store instead if you've changed your mind.
Questions
If something doesn't look right, or you need help before you go, email help@comrc.app from the address on your account.
Still stuck?
Email support@comrc.app and we'll help you out.