Letting Comrc help you set up

If you signed up at a Comrc stand at an event, a member of our team can set up your store with you while you watch. It's a way to get your products, logo and delivery in place quickly. You choose when it starts, you see every change, and you can end it at any time.

At the stand

When you create your store at the stand, you are asked to tick Comrc staff may help me set up my store. You can say no and still ask for help later. After you sign up you see a setup code. Our team types it to find your store. Keep that page open or take a screenshot. It isn't the code you read out for assisted setup, which comes next.

Turn assisted setup on

1. 1Sign in to the console as the store's owner and open Settings, then Security.
2. 2Find Let Comrc help me set up and press Turn on and get a code.
3. 3Read the code on screen to the person from Comrc who is with you. Our team member confirms that you are with them before they can change anything.
4. 4Once they have entered it, a bar across the top of the console says who from Comrc is helping you and until when. It lasts up to 2 hours.

Only the owner of the store can turn it on, and it's only offered to stores that were set up with Comrc at an event. If you try it on a store that wasn't, you'll see a message saying so.

What our team can and can't change

• They can add products and menus, your logo and colours, delivery, collection and opening hours.
• Products and menu items they add are saved as drafts or hidden, and banners they add are switched off, so nothing goes in front of shoppers until you've looked at it and switched it on.
• They can't change billing, payments, your team, your login details or your VAT number, and they can't open your store. Only you can.
• They can't import a CSV, change several products at once or duplicate a product while they're helping you.
• They can't read your Ask Comrc conversations.

See what changed

Settings → Security lists every change under Changes made by Comrc staff, with what was done, who did it and when. The bar at the top of the console has a See changes link that goes straight there.

End it

Press End session on the bar or on the Security page at any time. It also ends by itself after 2 hours. Either way, we email you a list of what was done and what is still to do. If someone enters the wrong code five times, the session ends, and you can turn it on again for a new code.