Managing your locations

A location is a place that holds your stock: a shop, a stockroom or a warehouse. Every shop has one location from the start, so everything works without setting anything up. Locations is for shops; food businesses don't have this page.

Add a second location to count stock per shop or warehouse, let shoppers choose where to collect from, and send orders from whichever location has the stock.

Add a location

1. 1Open Settings → Locations and press Add location.
2. 2Give it a name you'll recognise, such as "High Street shop", and its address and phone number.
3. 3Add Opening hours and collection notes, such as "Mon–Sat 9am–6pm. Ask at the till." Shoppers see the name, address and these notes when they choose where to collect.
4. 4Choose what the location does (below), then save.

Adding a second location needs the Multi-store plan. Editing the location you already have works on every plan.

What each setting does

• Click & collect point — shoppers can choose to collect from here, when click and collect is switched on.
• Ships orders — delivery orders can be sent from this location's stock.
• Active — an inactive location keeps its stock but takes no orders.
• Shipping priority — when your default location is short, an order ships from the location with the lowest number that has everything.

The default location

Your default location is where delivery orders are sent from first. Each location shows how many units it holds. Press Make default to change which one it is. The default location can't be deleted, so make another location the default first.

Deleting a location

Only an empty location can be deleted. Move its stock somewhere else first, from the product's page. See Keeping track of stock.

On an order

An order shows where it will be sent from, or for a collection order, where the shopper will collect it.