Alerts for you and emails to your customers

Comrc tells you when something needs doing, and emails your customers at the key moments, in your store's name. Here is what goes where.

The notification bell

The bell in the top bar shows a dot when there is something you haven't read. Press it to see recent notifications. Press one to open what it's about, which marks it as read, or press Mark all read to clear the dot. Notifications are written for:

• New orders, with the customer's name and the total.
• Return requests from customers, linking to the return.
• Low stock, once a day (see below).

Emails to you and your team

• New orders and return requests are emailed to the store's owner. Other team members don't get them unless they have asked for them. Everything in them, including the customer's name, is kept brief: a first name, the total and a link to the order.
• Low stock is a daily digest at 8am UK time, to the owner and anyone with access to products and stock. It lists products that have newly dropped to five or fewer, or run out, and reports each drop once. Products that don't count stock, and gift cards, are left out. Restock them from Products.

At the moment these can't be switched on or off per person from the console.

Emails your customers get

These go out automatically for shops, from your store's name:

• Order confirmation, with the items, the totals and your business details, when they order.
• Order updates when you confirm, ship or deliver an order, or cancel it. A shipped email includes the tracking number if you added one. For click and collect orders the wording is ready to collect and collected instead.
• A refund email when you refund an order.
• Return updates as you move a return along. See Returns and refunds.
• Back-in-stock emails, to shoppers who asked to be told. See Keeping track of stock.
• A basket reminder, only to shoppers who agreed to marketing email. See Your email list and basket reminders.
• A gift card code, when someone buys or is sent a gift card.
• A note when you reply to a review.
• Account emails, such as confirming their email address or resetting their password.

Food and drink businesses choose which order updates their customers get under Menu → Notifications. See Keeping customers posted on their order.

Who the emails come from, and where replies go

Customer emails show your store's name as the sender, and are sent through Comrc's own address so they arrive reliably. When a customer replies, the reply goes to the email address in your business details, under Settings → General. Make sure it's an address you read. If it's empty, replies have nowhere to go, and the store can't be opened without one anyway.