The Comrc Merchant iPhone app

Comrc Merchant is a free iPhone app for the people who run a store. It's for the day-to-day jobs you want to do when you're away from a computer. You can get it on the App Store: https://apps.apple.com/gb/app/comrc-merchant/id6828159115

Signing in

1. 1Open the app and sign in with the email and password you use for your Comrc console. If you don't have a login yet, create your store at comrc.app first.
2. 2If two-step sign-in is on for your account, enter the 6-digit code from your authenticator app, or a recovery code.
3. 3If your login can manage more than one store, choose the store you want. You can sign out and choose another later.

Forgot your password? Choose Forgot password on the sign-in screen and we'll email you a reset link.

You only see the tabs your role allows, the same as in the console. If something is missing, ask the store's owner.

What you can do

The app has five tabs along the bottom: Home, Orders, Products, Customers and Store.

• Home — today's sales compared with before, your orders and average order value, and what needs your attention, such as orders to confirm or fulfil and returns to review.
• Orders — search by customer name or phone, and filter by status. Open an order to confirm it, fulfil it (adding tracking if you have it), mark it ready for collection, delivered or collected, mark cash received, and add internal notes that only your team sees. You can cancel an order, and refund all or part of it.
• Products — search by name or SKU and filter for low stock. Edit a product's title, description and status, change a price, adjust stock with a reason and see the stock history, and add, remove or reorder photos. Publish a product, save it as a draft, or archive it. You can add new products too.
• Customers — see the people who have ordered, search by name, email or phone, see what they've spent, and call or email them in one tap.
• Store — see your store's address, view your store, turn taking orders on or off, change your announcement and contact details, and open Reports and Notifications. Reports show sales by day, your top products and sales by payment method, for 7, 30 or 90 days.

Notifications

New orders are listed under Notifications in the Store tab, with a count of the ones you haven't read. Tap one to open the order, or press Mark all as read.

What you do on the web

Some things are managed in the console at my.comrc.app, and the app points you there:

• Payments and payouts, and connecting Stripe.
• Shipping and collection: delivery zones, carriers and couriers.
• Variants, such as colours and sizes (you can price and count existing variants in the app, but you add them on the web).
• Your store's name, billing and your team.
• Closing your store and deleting your account. Only the store owner can do this, from my.comrc.app.