Payouts and fees

When a customer pays by card, Klarna or Clearpay, the money goes into your own Stripe account. Stripe then pays it out to the bank account you gave it, automatically, on its own payout schedule. Comrc never holds your money.

See your payouts

Once your card payments are Active, Settings → Payments shows:

• Payouts: your Stripe balance (Available is ready to pay out; Pending is still clearing) and your recent payouts, with the amount, the status and the date each one arrives.
• Card transactions: your recent card sales, with Gross, Stripe fees and Net for each, and totals, to help you reconcile.

A payout's status is Pending, On the way, Paid, Failed or Cancelled. For the full history, statements and reports, sign in to your Stripe Dashboard.

When payouts arrive

Stripe sets your payout schedule, including how long new sales take to become available and when your first payout is made. Look in your Stripe Dashboard for your schedule.

Payouts paused

Stripe can pause payouts, usually because it needs more information from you. If it does, everyone on your team with the Payments & payouts permission gets an email saying payouts are paused (unless they have turned that email off), with the reason and, when there is one, the date to act by. Open Settings → Payments, press Continue setup and send what Stripe asks for.

Stripe's fees

Stripe charges a processing fee on each payment. It depends on the type of card and your agreement with Stripe, and Klarna and Clearpay have their own rates. Stripe takes it from the sale before paying out. See Stripe's pricing page and your Stripe Dashboard for your rates.

Comrc's fee

• Monthly plans (for example Start, Grow, Direct or Operations): Comrc takes nothing from your sales. You only pay Stripe's fees.
• Flex for shops: £0 a month, and Comrc takes 2% of each eligible card sale.
• Flex for food and drink: £0 a month, and Comrc takes 2.5% of each eligible card sale.

An eligible card sale is any payment taken through Stripe: card, Apple Pay, Google Pay, Link, Klarna or Clearpay. The fee is worked out on the amount the customer paid through Stripe, including delivery and VAT. Cash on delivery and the part of an order paid with a gift card carry no Comrc fee.

Comrc's fee is taken automatically through Stripe when the customer pays, so there's no separate bill for it. If you refund a sale, Comrc's fee on the refunded amount is returned in proportion.

Settings → Payments says which of these applies to you. To change plan, see Billing and plans.